Refund policy

Return & Exchange Policy

Last Updated: October 1, 2026

At Divyam Murti, we take great care in ensuring that every product is carefully inspected before shipment. Due to the handcrafted and specialized nature of our products, returns and exchanges are accepted only in cases where the product is received damaged.

Eligibility for Return or Exchange

A return or exchange request will be accepted only if:

  • The product was received in a damaged condition.

  • The request is submitted within 7 days of delivery.

  • The product is unused and in its original condition.

  • Original packaging, tags, accessories, and any accompanying materials are included.

  • Proof of damage is provided through clear photographs or videos.

Non-Returnable Items

We do not accept returns, exchanges, or refunds for:

  • Change of mind.

  • Incorrect product selection by the customer.

  • Minor variations in color, texture, finish, or appearance resulting from screen settings, photography, or handcrafted production processes.

  • Products damaged due to misuse, mishandling, improper installation, or normal wear and tear.

Return Process

To initiate a return or exchange:

  1. Email us at divyammurti@gmail.com within 7 days of receiving your order.

  2. Include:

    • Order number

    • Contact details

    • Description of the damage

    • Clear photographs or videos showing the issue

  3. Our team will review the request and respond within a reasonable timeframe.

Return Shipping

If the return request is approved:

  • The customer must ship the product back to our warehouse within 7 days of approval.

  • The product must be securely packed to prevent damage during transit.

  • Customers are responsible for arranging and shipping the return package unless otherwise agreed by Divyam Murti.

  • We recommend using a trackable shipping service and retaining proof of shipment.

Return Address

Divyam Murti
3/37, 1st Floor, Shivalik Road
Malviya Nagar
New Delhi – 110017
India

Inspection and Resolution

Once the returned product is received, it will be inspected by our team.

If the claim is approved, we may, at our discretion:

  • Replace the damaged product with the same item, subject to availability; or

  • Issue a refund to the original payment method.

Refund Processing

Approved refunds will be processed to the original payment method.

The time required for the refund to reflect in your account may vary depending on your bank, payment provider, or financial institution.

Contact Us

For return or exchange requests, please contact:

Email: divyammurti@gmail.com

By placing an order on our website, you acknowledge and agree to this Return & Exchange Policy.