Shipping policy

Shipping & Delivery Policy

Last Updated: October 1, 2026

Thank you for shopping with Divyam Murti. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered within India and internationally.

Order Processing

  • Orders are processed after successful payment confirmation.

  • Processing times may vary depending on product availability, customization requirements, and order volume.

  • Orders are generally processed within 2–5 business days unless otherwise specified on the product page.

  • Orders are not processed on Sundays or public holidays.

Domestic Shipping (India)

We deliver across India through trusted logistics partners.

Estimated Delivery Time

  • Metro Cities: 3–7 business days

  • Tier 2 & Tier 3 Cities: 5–10 business days

  • Remote Locations: 7–14 business days

Actual delivery timelines may vary depending on the destination and courier service availability.

International Shipping

We ship to select countries worldwide.

Estimated Delivery Time

  • International orders are generally delivered within 7–21 business days after dispatch.

Delivery timelines may vary depending on:

  • Destination country

  • Customs clearance procedures

  • Local courier services

  • Weather conditions

  • Public holidays

Shipping Charges

Shipping charges are calculated and displayed at checkout where applicable.

Promotional offers such as free shipping may be available from time to time and will be communicated on the website.

Customs Duties & Import Taxes

For international orders:

  • Customs duties, import taxes, VAT, GST, brokerage fees, and other local charges imposed by the destination country are the responsibility of the customer unless explicitly stated otherwise.

  • Divyam Murti has no control over customs charges and cannot predict their amount.

  • Customers are responsible for complying with their country's import regulations.

Order Tracking

Once your order has been dispatched, tracking information will be provided via email or other available communication channels.

Tracking updates are dependent on the shipping carrier and may occasionally experience delays.

Delivery Delays

While we strive to deliver all orders within the estimated timelines, delays may occur due to circumstances beyond our control, including:

  • Weather disruptions

  • Customs inspections

  • Transportation delays

  • Government restrictions

  • Public holidays

  • Force majeure events

Divyam Murti shall not be held liable for delays caused by third-party logistics providers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete shipping information is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • Orders returned due to incorrect address information may require reshipment charges.

Lost or Damaged Shipments

If your package arrives visibly damaged, please contact us within 48 hours of delivery with photographs of:

  • The outer packaging

  • Shipping label

  • Damaged product

Claims submitted after this period may not be eligible for review.

Failed Delivery Attempts

If a shipment cannot be delivered due to:

  • Customer unavailability

  • Incorrect address

  • Failure to respond to courier communications

the package may be returned to us.

Any additional shipping charges for re-delivery may be borne by the customer.

Contact Us

For shipping-related inquiries, please contact:

Divyam Murti
Email: divyammurti@gmail.com

Address:
3/37, 1st Floor, Shivalik Road
Malviya Nagar
New Delhi – 110017
India

By placing an order on our website, you acknowledge and agree to this Shipping & Delivery Policy.